Can't find the item you're searching for? Use the drop-down menu to select the date you placed the order. We would like to show you a description here but the site won’t allow us. You’re legally entitled to keep it as a free gift. When contacting Amazon customer service, it's important to have your order number and details of the incorrect item ready. Oct 8, 2022 · If a customer’s package is sent to the wrong address, they can contact Amazon customer service by phoning 1-877-586-3230, where Amazon will either attempt to recover the package, issue a refund or a replacement package if they cannot locate the original item. When I go to request a return or replacement they say my product is ineligible for return because it’s grocery, but I never received the product. They said it was review against the seller and not the product. What if they want me to ship it back, can I refuse and keep the item ? TL:DR - Paid 5$ for 5$ item. The item is a restricted product. Click here for more information about our return policy. Typically, it takes 3-5 business days after the courier has delivered the item to Amazon for the return to be processed. I sent photos of the wrong item, a link to the unboxing video (uploaded to youtube) and an explanation that as I had not been instructed to retain the original Amazon packaging, I am unable to provide the shipping label. There are only a few couriers I can find who would deliver it. You are trying to redeem a specialty gift card. If you refuse, they will probably cancel your order, however, if it's a time constraint, you will likely get your correct items before needing to send off the wrong items. It’s an excellent question, and the answer is your return needs to be scanned by UPS before the deadline or on the day of your deadline. Order something, say they didn't receive it then Amazon started having their drivers take pictures then the scammers started saying I received the package but the wrong item was inside, so they'd ship back some cheap $10 item whilst ordering a $100, and Amazon would forward them a proper item then they'd get 2 for the price of 1. So I went through the app to start a replacement/return. In either case, regulations in many countries protect you from being billed for items you didn't specifically order. Feb 14, 2024 · See Also: Amazon Sent Me a $339 Item I Didn’t Order…Then They Told Me to Keep It. Do a charge back through your credit or debit card. Apr 18, 2024 · A mistake made by the seller or the warehouse, such as the wrong item being shipped out or the item being incorrectly labeled. ) Apr 27, 2020 · The wrong item sent & shows as non returnable. Very easy process once there and you get a $10 kohl's card which was super nice! You are trying to use an Amazon. They trash the item if it's the wrong one. See Also: Amazon Sent Me a $339 Item I Didn’t Order…What Happened Next is Crazy. Jan 29, 2021 · Write a really nice email to their customer services explaining the mistake and offering to return it. One time, a customer provided me the wrong address. It is our hope to be a wealth of knowledge for people wanting to educate themselves, find support, and discover ways to help a friend or loved one who may be a victim of a scam. You're well within your rights to keep them. Feb 7, 2023 · My take is that they can argue that once you place an order, then anything sent to you can no longer be treated as an "unordered item" rather it will be treated as non-comforming goods. If you confirm that the package addressed to you, wasn't ordered by you or anyone you know, report the package online by going to the Report Unwanted Package form. Nope. Unbelievable. Amazon told me they will refund the item once I send back the item. Our mission is to offer reliable tech help and credible, practical, science-based life advice to help you live better. Oct 6, 2023 · Yes, you can! According to the Federal Trade Commission (FTC), you aren’t legally required to return merchandise that was sent to you by accident. I had a problem with an item received from Amazon one (wrong item received) and when contacting them they said just keep it. I received the wrong item from them and I emailed them about this. Amazon legit told me there were going to dispose the “wrong” item sent. If amazon don’t appeal the chargeback, then you’re good to go. You are within your legal rights to keep it as a gift, and merchants cannot demand that you pay for something you did not order. And each time they required me to go the UPS store and send the other ones back. Devices are also non-returnable more than 30 days after delivery. Even called and said I received the wrong item so I wouldn't be on the hook for it. Still no refund. Returning the wrong item to Amazon can be a frustrating experience, but understanding their return policy is key to resolving the issue effectively. Products sold on Amazon. You’re confident in the online retailer’s ability to get your goods to you quickly — after all, Amazon has a reputation for speedy delivery. It’s more trouble to send it back than to just keep it. So I went on chat and they said that they will send the right color and to keep one of the wrong ones for the troubles. The best that Amazon can do is the bare minimum your credit card company will do for you, and your credit card won't argue with you about it. WELL YA I NEVER GOT ONE lol. We cannot guarantee your item will be found, and no compensation is provided for incorrect items sent to Amazon. If an eligible item is out of stock from the same seller, it cannot be replaced. Error during sorting (at Amazon hub) might also be responsible. Well, now it's a pain in the butt and I'm filing a chargeback and probably going to have my account banned. I really don't want to go down that route as I don't trust Amazon to refund me, in a timely manner or at all. Amazon received item sends me an email stating they received the wrong item (no shit you sent me the wrong item) claims they can’t refund me until I send in the correct item and that they sent the correct item in the box when it left their facility and basically Apr 14, 2018 · Amazon will send you a pre-paid label so that you can return the item, assuming you can get it to the shipping store. Happened to me too. I don't have any advice- just previous experience that happened to me before Vine and the seller sent THREE wrong items. They sent me 6 really cheap laptops when I ordered 1 nice one. Amazon Music Stream millions of songs: Amazon Ads Reach customers wherever they spend their time: 6pm Score deals on fashion brands: AbeBooks Books, art & collectibles: ACX Audiobook Publishing Made Easy: Sell on Amazon Start a Selling Account: Veeqo Shipping Software Inventory Management : Amazon Business Everything For Your Business: Amazon Mar 15, 2021 · It appears that Amazon has been having troubles recently with sending out the wrong items to consumers ordering products on the website. Amazon sent me a completely different SSD that looked like it had been returned by someone else Initiated a return. If you return the wrong item to Amazon Happened to me with a Gaming chair. But looking at examples of this applied online, there seems no legal obligation for you to return it based on the letter of the law. May 20, 2021 · I have never had them send the right item, wrong quantity, however, I have had broken or entirely incorrect items shipped before. Get your correct order ASAP! Oct 6, 2023 · Amazon Sent Me The Wrong Item; Can I Keep It? If you receive a wrong product from Amazon and you would like to keep it, the best thing to do is to contact a live customer service agent for support. Aug 14, 2023 · UPS told VERIFY if someone is concerned about an unordered item, they can send it back by contacting customer service (1-800-PICK-UPS) and UPS will coordinate a return of the package, or if this was misdelivered get it to the appropriate owner. Hopefully you have planned for this buyer before the item was sent and have time/dated photos of the actual product you sent to use in supporting your case. They will either let you keep it or have you return it, in this case it’s most likely going to be the latter. Specifically, sending used (versions of) products in place of items ordered as new. Conclusion: What Happens If You Return the Wrong Item to Amazon. Also, look around the delivery area for the package or notice of attempted delivery. They may or may not ask you to return the item they sent by mistake. You can ask the customer to return the item, but he has no legal obligation to do so. I want the correct item sent or a refund Apr 12, 2018 · You open your door and there, sitting on your welcome mat, is a clearly marked package from Amazon. I purchased a 500 dollar item (very nice audio interface device) and Amazon delivered to me today a blow up pool that’s shaped like a dinosaur. But don’t worry. I am 100% certain I sent the correct item, the same item they sold me. All the invoices, and even the shipping/tracking info say they sent me what I ordered. Amid a post-holiday wave of returns of gifts and other items purchased online, retailers are telling some customers to keep the Dec 2, 2014 · Engineering student Robert Quinn received 46 items worth £3,600 because of a mistake by Amazon and was allowed to keep them. Oct 11, 2022 · It will take Amazon about two weeks to receive the returned item and process the refund. Literally going through the same thing ordered a headset got sent the wrong one. Apr 26, 2009 · I recently made a purchase for a $200 item from a very large online electronics reseller. They also closed my account. They put a note on the account E-mail received today saying I returned the wrong item. Finally the supervisor told me that they will send me an email to send them photos of the wrong items. Probably why amazon will tell you to keep stuff when they accidentally send more than ordered. com Gift Card outside of Amazon. I still use Amazon, but anything over £200 will be a no from me. Another time was when Amazon sent me like 4 of the same Skylander and told me to just keep them and they sent the others that I was supposed to receive. I ordered 2 items the same from a pet website. I will send them the print out of the FTC instead if I'm allowed to keep it. In these cases, it’s important to contact Amazon customer service to resolve the issue and receive the correct item. Did you receive an incorrect item? We’re sorry! The quickest way to return or exchange the incorrect item is by visiting your local Kohl’s store. After this deadline you may have to keep the item, unless there are some mitigating circumstances such as being physically unable to return it. Mar 31, 2016 · If, like me, you've purchased an item from "Earth's most customer-centric company," then your best bet is to stop it before it ships. I sent a response back stating what had happened, and that Amazon indeed sent me those two boxes of KN95 masks. Sign in. Among them are digital items, cards, and products that are unsafe for return. Returning, exchanging, getting r I agree with some people who say it is probably the case that your default is/was to your default amazon account. the seller is demanding that I send it back and is offering to pay for shipping and refund. com that you can't return. Nov 29, 2016 · Lifehacker has been a go-to source of tech help and life advice since 2005. I made a brief post about it here, if you're curious. Jul 27, 2022 · However, while customer support will always suggest that the customer keep the wrong item to make the customer’s experience more convenient, the customer will be sent a new item. Oh, you best believe I disputed the transaction with Santander. Called, talked to support, got managers involved and they keep sending emails saying they can't refund me. I sent it back (paid 10€ for shipping fees) and tried to order the Oculus again. Jul 30, 2024 · When you receive the wrong item on Amazon, it’s important not to panic. Thing is, you didn’t order anything from them, and upon closer inspection, it’s apparent Jul 12, 2022 · You are an experienced customer and you will make sure that you do not make mistakes. If an item purchased on Amazon. There are some items purchased on Amazon. Can someone clarify if I'm in the right ? Again, I'm not looking for moral advice, but for legal advice. Amazon Sent Wrong Item? Quick tips for returns/exchanges with Amazon’s easy process. So I saw the the FTC allows you to keep things sent to you if you were not charged. Title: I received the wrong item on Ebay, can I keep it? Original Post: so I ordered an item on Ebay but I got the wrong item. No exchange option or the item was a gift? Return the item and place a new order. I contacted them again and they confirmed I don't need to and to ignore that warning. Feb 5, 2010 · The stool arrived around a week and a half ago and looked great. By taking preventative measures and knowing the steps to take if it happens, you can avoid negative consequences. Not sure on the specifics, but I believe, at least with retailers, there's some law that says you're allowed to keep wrongly sent items as a gift, the store can't force you to return and you're under no obligation to even inform them about it. If your gift card can be redeemed with another retailer that is specified on the card, visit our Specialty Gift Cards Help page. Once the item(s) are received, the item(s) will be verified and inspected against the expected product(s) and quantity in your return request. If you accidentally sent the wrong item to Amazon, contact Customer Service as soon as possible. If you have received the wrong item from Amazon, the first thing to do is contact Amazon customer support and let them know of the mistake. But I think the right thing to do is to let Amazon make that decision. Dec 18, 2012 · Funnily this kind of happened to us a few weeks ago we ordered something from a shop to be delivered and they sent to the wrong address (same street mind you) and instead of the people at the Jul 17, 2024 · What To Do if You Get Something From Amazon You Didn’t Order. They are here to help you now, Amazon is only here to hurt you. I completed a review and it was rejected because I mentioned receiving the wrong item in the correct box. They've left two voicemails saying that they accidentally sent me two and are sending shipping labels. This was over a month ago. I think the only way you can legitimately keep the goods is to contact them and see if this is what they say. Walmart has done me wrong a couple times in the past, so I FAQs: Damaged, Defective or Wrong Product; How to return items; Return pick-up issues; Which items are eligible for a Free Replacement? Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items are eligible for free replacements. I did review the item and how I had to purchase a second item to make it function as intended. com Gift Cards can only be used on Amazon. 2. This can be frustrating and confusing. Received the wrong item, can’t return? Hi, I bought an expensive ingredient from Amazon, and they sent me balloons instead. Seller Forums. By adhering to the systematic steps outlined and employing preventive measures, shoppers can mitigate the inconvenience caused by such mishaps. I started the return process and took pictures and all that and returned item B. When I called and they demanded it back, I just sent them 1 of the 6 because I knew it was illegal but thought it wasn't worth the effort. They’ll show you whether: You received someone else’s package, and your eBay package is still on its way to you. The new one arrived today and it’s the same wrong color. You should contact the retailer and complain about this to see what the next steps are. Nov 28, 2016 · To put it simply: you can keep it. We un-boxed it and started using it. With RFS this happens to many sellers. Theft by Amazon. ) You do not have any obligation to pay to return what they shipped you by mistake, but you do have to cooperate in getting it returned, like using their prepaid return label as stated in the prior answer. To them, they’re seeing a seller offer a 100% refund. I, of course, had no way of knowing that address was not where that customer lived. Speak to Amazon. In that case, you’ll have to return the wrong item and wait for yours; The When a customer receives a wrong package, it may be because the item is in the wrong size or the seller sent a completely different package. ” Yes, Amazon told me to keep the $339 comforter set. 1. Sellers can send you merchandise that is clearly marked as a gift, free sample, or the like. A selfie stick. (You can keep an item sent to you if you never ordered anything. com is returnable, you're eligible to initiate a return request in Your Orders. They made a mistake, and shipped me a different product, worth about $6000. Ask your Neighbors. **The Amazon seller community you're looking for** - Want sincere discussion about selling on Amazon but tired of forums filled with spam, scams, fake gurus, and people pretending to be helpful high dollar sellers? Our forum weeds out scumbaggery and is here to sincerely help entrepreneurs succeed at selling on Amazon and using their services. According to the Federal Trade Commission , you have a legal right to keep unordered merchandise and consider it a free gift. If you have received an unsolicited Amazon package and have confirmed no one you know sent you a gift, here’s what you can do to protect yourself and future potential victims: Report the unordered package to Amazon customer service at (888) 280-4331. Certain hazmat items (including, but not limited to, lithium batteries) are restricted from shipping to your area. They don’t see the evil parts of this — that the seller sent me the item Feb 23, 2023 · If your package was sent to the wrong address, you can contact Amazon’s customer service department and request a return or replacement. Amazon Music Stream millions of songs: Amazon Ads Reach customers wherever they spend their time: 6pm Score deals on fashion brands: AbeBooks Books, art & collectibles: ACX Audiobook Publishing Made Easy: Sell on Amazon Start a Selling Account: Amazon Business Everything For Your Business : Amazon Fresh Groceries & More Right To Your Door Nov 15, 2017 · Knowledge about this has been going around a bit, so you can see why this has gone out of fashion. The seller wanted me to box and package it, haul it to a fedex dropoff location, and then said I would be liab Dec 2, 2015 · Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for pushing a customer to return something they Agree with this. Call customer service, who tell me to reply to the e-mail. Company told me to just keep them because its such a hassle. Got shipped 110$ item, can I legally keep it ? The problem is Amazon demanded it back in order to send me the right item or get my refund. We recommend that you ship back the original item(s) as soon as you request an exchange. Received a high-value item: Be prepared to return the item or accept a partial refund. My dogs toothpaste was a day late once and they emailed me and told me I can have a refund so I took it. Oct 13, 2020 · You don't get to keep an item sent to you by mistake. Most suggested splitting the contents into several boxes. Jan 13, 2021 · E-commerce surge strains retailers and delivery networks 08:56. Jul 1, 2024 · Click on "Return or replace items," then select "Wrong item sent" as the reason for the return. They sent the wrong item but that doesn’t mean you have a right to keep it, that’s still called theft. Amazon. Jul 24, 2023 · Whenever you’re using Amazon, keep the above warning signs in mind to ensure you’re sticking with legitimate Amazon purchases . Expect a refund in 3-5 days or a replacement shipment with expedited delivery. But the other situation is that a business is selling stuff legitimately. If I were you, I would have a second look at how you have your account set up as far as what is your default for where refunds are sent to. com must comply with all laws and regulations and with Amazon's policies. Ask Amazon why it suspended you and what you can do to get your account back. Does Amazon Refund Packages Sent to the Wrong Address? If your Amazon order was delivered to the incorrect address, you can usually get a refund by contacting Amazon customer service. Probably a 20 dollar item. com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase. I ordered a food item and was shipped a robe instead. The Federal Trade Commission states, “If you receive merchandise that you didn’t order So I'm not sure when the email says "there have been repeated problems with returns on your account" what it means exactly— is this is because I have returned too many items, or something else. They will either send you a replacement or refund your order. The last few times (pre-covid) Amazon did not provide free return shipping unless I brought them to a drop off location (Kohls). The order arrived today, and I see a partial credit in my Amazon account. This will help to avoid a situation where customers will be forced to return the item or get a refund. Go to Return Items You Ordered. I requested a refund because wrong item was delivered and I am going to drop it off at a ups store. Your money has not gone to waste on the wrong product, you can easily get it refunded or get the wrong item replaced with the item you want. Nov 1, 2022 · If you get more items than you ordered, there are two ways for you to deal with the problem. This happened to me and they re-charged me. To replace an item: Yes you should tell them you were shipped the wrong item. Unfortunately there will be others who will lose a lot of money as they can't be bothered / don't know how to fight against such a beast as amazon. Later when checking my order history it also showed that I needed to return it to them or I would be charged. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for. Oct 9, 2023 · While uttering “Amazon sent the wrong item” can be frustrating, the e-commerce giant is equipped with mechanisms to amend such errors swiftly. After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported to Amazon or a third-party seller. Can You Trick Amazon Into Getting a Refund? Welcome to r/scams. Amazon will ask for documents like credit card statements to substantiate your claims. It's your right to keep such merchandise as a free gift. That cost would be built into each and every other item, just like the cost of loss is built into the items we buy already. Disposing items is nothing new from Amazon so I just disposed the wrong items they sent me. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve Jan 10, 2024 · Scenario Action to Take; Received a wrong item: Contact customer service and request a refund. My question is, if they forget to email me (would not be the first time) to arrange a delivery, am I allowed to keep the item? Aug 9, 2022 · You also don’t need to return unordered merchandise. Nov 28, 2022 · Sometimes if you contact the company they tell you just to keep the goods because it is more bother to them to collect. Jun 6, 2024 · Items that firms send to you, but you didn't actually order are called "unsolicited goods". They just sent I sent the wrong item. I brought it up with amazon/the seller, and after giving them the item number they confirmed it was the wrong one. They won’t even notice. Therefore, we can back some of Along with the 2 different orders I got someone else's 200$+ worth of wine. Keep reading to learn how to handle this situation. I did as they ask and sent the item back, packed well in it its original packaging. They sent me an email confirming their mistake and they will send a courier to pick it up from my place. Depending on how expensive it is they may suggest you keep it. If you ordered a 5950x and they sent you a 6900xt then it is yours to keep. To return a gift item, visit Gift Returns. They asked me to send the incorrect mouse back, but you're in no way obligated to do this, so I just kept it and gave it to my cousin. But they shorted me $107 — the price difference between the items. Ship the wrong item back, then upon receipt ship the correct item to me. I’ve been a prime member for 10+ years. Amazon will send you instructions for an appeal within a day. I shipped to that address, and I used delivery confirmation tracking. Are you missing an item or did you receive an extra item? Use the “Ask Us” button below to chat with an associate for help. But in most cases, you can get it resolved with Amazon‘s help. He was sent a selection of gadgets, including a 3D TV worth £889 Not a mom and pop shop. They‘ll email a prepaid shipping label. Contacted Amazon and they apologized and asked if I’d like to ship the one I received back and receive the correct one or keep the one I have. What if Amazon delivered the wrong item? You should first contact Amazon customer service if you received an You can take so much action over wrong addresses it's literally ridiculous. I bought a cabinet on Amazon (package is 4ft+ tall, 50+lb) First time, they delivered an office chair two weeks ago, talked to a customer service for over an hour, said there are no replacement available and wanted to hold my refund for 30 days even after shipping back the wrong item. Talked to SO MANY SOOO MANY customer service reps. . Go to Your Orders > Cancel Items. Someone (not you) ordered merchandise and paid for it, and due to some mistake the merchandise is sent to the wrong address. Oct 22, 2023 · No matter the reason, having your package delivered somewhere else can be a big headache. If the item doesn't have a replacement option or you received the item as a gift, you'll need to return the original item and place a new order. There's nothing you can do at that point. 00) agent asked me to send photos which I did then to return. The good news is that you’re legally allowed to keep any items sent to you, as Lifehacker points out. Your only recourse with Amazon is to file a Safe-T claim for a full reimbursement. The case is open and hopefully they side with me. I ordered item A but when the package arrived item B was inside. Once you have your correct items, I don't believe you're under any obligation (except moral) to send back anything else. This is a little different situation than just receiving the wrong item. The Consumer Rights Act states that items must be ‘as described’. If you think about it, I have to wait for them to check their inventory. Check with your neighbors if they received the package addressed to you. Instead of 2 items they sent me 2 packs, 24 items in total. I went through this process with a seller from california who sent me a counterfeit tv (labeled as one type of tv, but it was actually a different one). Sign in Dec 17, 2012 · Lifehacker has been a go-to source of tech help and life advice since 2005. Ask the Reader: What’s been your best recourse when your Amazon package is mailed to wrong address or never shows up? By Kyle James Dec 2, 2014 · Engineering student Robert Quinn received 46 items worth £3,600 because of a mistake by Amazon and was allowed to keep them. The great thing about Amazon is that the customer service is top notch. Apr 11, 2023 · What If Amazon Delivered The Wrong Item. I now photograph every valuable item I return to Amazon and keep the tracking slip from UPS. Oct 19, 2020 · If your delivery contains the wrong items, then you have the right to a replacement. Mar 4, 2017 · The world would explode and the cost of goods would skyrocket because everybody would then have to pay for all the fraudulently obtained items from everybody who would never again receive the right item, somehow. So apparently somebody in their warehouse goofed, and put my shipping label on the wrong box. com A bit confused by what you mean. Don‘t Open the Item (If Possible) If you realize the item you received is not what you ordered before opening the package, resist the urge to open it. Called Amazon, explained what happened and I was told to ship back the item and I'll get a refund. He was sent a selection of gadgets, including a 3D TV worth £889 I ordered a mouse off Amazon and recieved a less expensive version that didn't have thumb buttons. Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices, and Echo devices and their accompanying Amazon-branded accessories purchased from Amazon. This guide covers the steps to resolve this issue and how long it usually takes. To return an item to a marketplace seller, locate the item in Your Orders, and select Send a returns request. In addition, the official app will only include It happens. This is something that we ourselves have noticed twice in the last few weeks. Sent it back it’s been with them for over 60 days now. Ordered a 100€ one, got a 250€ one with completely different brand and color. ‘Just keep it’: Why it’s easier for stores to give you a refund and let you keep your returns You know how it is: You’ve ordered something on Amazon and can’t wait for it to reach your doorstep. Mar 29, 2024 · The only known way to appeal an Amazon account suspension is to reply to the email with a brief, polite message. They probably will ship you the correct item and tell you to keep the one you were sent by mistake. Finally yesterday one of them initiated a refund. I Ordered From eBay but Received the Wrong Item—What Can I Do? If you received the wrong item from eBay, you should first check the delivery details. Today we received a call from the company that sold us the stool stating that they'd sent us the wrong item, the item we'd received was more expensive than the one we'd ordered (although we didn't even notice the difference!). Oct 17, 2023 · The replacement package contained the same wrong item, so it looked like they had the item mislabelled somewhere in their processes (I believe bots actually pick the items from storage and send them to a conveyer where they are then packed, from watching some YouTube videos. Worst case scenario they will ask you to send it back, but it's just as likely they'll tell you to keep it. I didn't panic, just messaged Amazon and they told me to send it back and they'll refund the money. You can contact Amazon and try to return (or purchase) the extra products, or you can hope they don't notice. Sorry for you loss. The rep then told me I could keep, dispose, or donate the hoodie. They all had the wrong label affixed to the outside of the plastic sheath but their true label on the inside confirmed it was the wrong item. but I like it and am fine with it. One color was missing and replaced with one I didn’t order. Dec 25, 2020 · A few days ago, I received a replacement, and over the next few days they also gave me a refund through PayPal. To replace a damaged, defective, or wrong item, go to Your Orders. Dec 12, 2023 · If Amazon sends you the wrong item and it’s clear that this item has been sent in error, then you have 30 days to return it and receive a refund. Filed a return marked it as wrong item received. Amazon says I didn't return item A but that's because I never got item A, so they just keep saying I returned the incorrect item even though I received the incorrect item. Nov 11, 2019 · Amazon offered a pre-paid postage label, but this is not of postable size. I paid 370€ for the Oculus Quest and I get a selfie stick. Amazon pays for the return, so make sure to use the return shipping label they The item is ineligible for shipping because it's large or oddly shaped. So amazon shipped me the wrong item today but I want to keep it, can I do it ? I ordered something for 5$ and got a completely different item from the same company but it's worth 110$. This is an educational subreddit focused on scams. They said they could refund me if I return it with a prepaid label, and they are out of stock for the same item. So here i am, i returned the item and told Amazon multiple times that I received the wrong product and not the laptop that i so heavily spent on. When I select return for the food item, it shows as non returnable and I have no option to show the wrong item was sent. Aug 11, 2020 · Now, to Paypal, this must’ve been viewed as a fair offer. Handling returns involves administrative work, additional shipping, and restocking, which can exceed the value of the item itself. Nov 12, 2020 · Hi, I was sent earphones instead of mobile phone i ordered(£229. You lost your gift card. It’s happened before. If you receive a package or item, that you didn't order, first confirm that it was not a gift that was sent to you and check with friends and family to see if they ordered the package. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. The quotes are very expensive. Select the items you wish to In accordance with your statutory rights, if you received an item sold and/or Fulfilled by Amazon that is either incorrect, damaged, defective, or doesn't match its description, we'll either offer you the option to return the product via a prepaid carrier option, or, if that's not possible and the cost of returning the item exceeds our standard delivery option, please Contact Us to receive a I got a 1st Gen iPad, still had the huge WIDE plug in the box. Hi, recently I ordered a somewhat expensive item from a company. To return an item, visit Return items you ordered. but I do not want to go through the hassle and am fine keeping it. See full list on donotpay. Worst case scenario they claim you sent back the completely wrong item and then it becomes a he said she said situation and Amazon will investigate and take both account histories into consideration as well as the paper trail between you two but hopefully your photo proof will help prove your side. It looks to me like amazon sent me the more expensive package, which costs about 15$ CAD more than the one I paid for. Stick to the Amazon app: By sticking to the official Amazon app, you'll never have to second-guess whether the Amazon page you’re looking at is legitimate or not. Jun 1, 2024 · Amazon has a policy that allows customers to keep low-value items because it is often more cost-effective than processing a return. Last year I received a wrong copy (it was sent to Amazon in the wrong box by the label), it was super easy to return and send back. com. I’ve always found Amazon customer service very good. You can replace items eligible for replacement through Your Orders. And, charitable organizations can send you merchandise and ask for a contribution. Oct 16, 2020 · Receiving the wrong product or not the item you ordered is not common but it does happen when you order merchandise online. Since a week ago I've been trying to get refund via live chat but they refuse to refund me and keep asking me to return right item which I never received. Dec 1, 2016 · You can probably keep this, too, because the FTC's "Business Guide to the FTC's Mail, Internet, or Telephone Order Merchandise Rule" says a seller must get a customer's "prior express agreement Aug 5, 2024 · The chat rep said “Yes” it was more than likely a COVID issue as to why the seller didn’t want the item back. You may be able to keep the wrong item if you speak to a customer service agent. Apr 18, 2024 · If you find yourself on the receiving end of an incorrect Amazon shipment, follow these expert-recommended steps to get the problem solved. I have contacted amazon who have initiated a return however the representative was rather vague in not answering whether it was a requirement for me to return the computer to them or not? Hi guys, I ordered a water filter from amazon and opened it just now. Amazon wouldn't believe me, but in the end I managed to get a refund, by writing a letter to head office. On the flip side, if the problem was with the vendor who sold it to Amazon, then Amazon would likely tell you to keep it anyway, and even if it was Amazon's fault, it's still possible that it wouldn't be worth their time and money to take it back. Bought a couple sweaters in various colors. Then today I got a email saying I sent wrong item I didn’t send a MacBook and can’t get a refund. The email wanted me to show any barcodes on the box and the order number which I did. In this case, you will receive your correct package while also keeping the incorrect item. Case and point: I used to sell on Amazon Marketplace. They had already sent my replacement before I sent the one they sent wrong, back to them. Alternatively, you can contact Amazon's customer service directly by chat, email, or phone. Most of the time companies just don't care. They just keep sending emails and saying it's not their problem. The toothpaste showed up a few days later once it was found in the the mail and they told me if it does to keep it. If you’ve returned something, and they’re telling you that you’ve sent the wrong item in, then it’s in your favour because amazon don’t keep returns, they get discarded as soon as they’re scanned in. May 8, 2024 · People in the comments are wondering if items need to be “sent by me” before the deadline, or “received back at Amazon” before the deadline date they give you when you initialize the return. Oct 22, 2023 · Return the incorrect product if Amazon requests you to. Since they had no record of the order, and thus couldn’t create a return label so I could return it, they simply told me it was mine. The very first thing you should do once you receive the wrong item from Amazon is to try and track your package. Not sure what else I can do to avoid this from happening again Jun 12, 2024 · What Amazon Told Me To Do “Keep it. I opened it and it was a selfie stick. The Consequences of Returning the Wrong Item to Amazon. Today I received an email saying that they cannot refund me because they received the wrong item. Nov 26, 2020 · Hi all, I ordered a recycling bin on Amazon - and to my surprise when I opened the parcel I found a rather expensive computer had been delivered instead. Aug 24, 2012 · I get it that shit happens, but I felt like I was due some kind of compensation for that error, and after some negotiating, I was able to squeeze a $10 gift card out of them. They told me that they have to put me through the supervisor so I was put on hold for an additional 40 minutes. Amazon sellers review return requests before issuing a refund or replacement. Aug 17, 2022 · If the item came from Amazon, the company says the first thing to do is check with friends and family or to contact Amazon Customer Service to confirm it's not a gift meant for you. The worse was yet to come! They keep telling me that they confirmed that the laptop in the package was checked and was the correct one (obviously it wasnt). hkbc tdzja vbgq owdj krms iuziy kdih uonojr qskmr qpfkxw
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